Peter Lombardo

Leadership coach and operations professional

Peter Lombardo is a leadership contributor with a background in operations and supply chain. His biography in The Turning Point describes twenty years leading teams in industrial and corporate settings, followed by work helping leaders develop trust and stronger working relationships.

His chapter, It's Not About You, begins with a frank account of misunderstanding leadership. Peter recalls focusing on instructions, accountability and targets while giving too little attention to the people doing the work. The chapter follows the questions that emerged when that approach failed to create the connection he expected.

Peter's contribution emphasizes empathy, rapport and awareness of the pressures people face. He describes leadership as a responsibility to support other people's ability to do good work, with listening and personal contact forming part of that responsibility.

The chapter is written for people who lead teams or are learning to do so. Peter connects practical experience with the idea of service, asking readers to consider how their everyday behaviour affects trust. His account gives a human context to subjects that can otherwise be discussed only through processes and performance measures.